IVR

IVRs (interactive voice response) are automated phone systems that can facilitate communication between callers and businesses. If you`ve ever dialed your credit card company to check on a balance after responding to a series of automated prompts, you`ve used an IVR. You can easily build simple to intermediate IVRs in minutes using our IVR Flow console. Create IVRs as simple as redirecting an incoming phone call to your cell phone or an intermediate IVR that presents a company directory or takes a survey. If you require a more complex IVR, such as accessing a database to lookup an account balance or allowing a caller to make a payment, you can build the script that outputs the XML code (See our docs section), host it on your own server and have the call flow redirect to your script. You can also have us build a custom IVR for you. You have the option to use Text-to-Speech or MP3 files for your IVR. Our Text-to-Speech will read the text you type to the caller.