Every user you create has the option for Voicemail. Each user can configure their voicemail greeting using Text-to-Speech, uploading an MP3 or recording a greeting. Voicemail messages will appear directly in the user`s inbox and they can listen to their messages right from their browser. There are no extensions to dial or passwords to enter. No other user has access to an individual user`s voicemail. Groups can be utilized for voicemail also, like the SMS option. You can utilize a group for Tech Support and assign users to the group. If your call flow is configured to send a caller to Tech Support voicemail, each user in the group will see the voicemail in the Tech Support inbox when they log into the console.